Why Every EOC Needs a Comms Lead

Why communications must have a permanent seat in the Emergency Operations Center.

Emergency Operations Centers (EOCs) are built to coordinate response when things go wrong. The room fills with law enforcement, fire, EMS, public health, utilities, and city or county leadership. But too often, there’s a missing chair: communications.

The Gap in the Room

When an EOC is activated, decisions are made fast and the public expects answers immediately. Should they leave their homes? Which roads are open? Is the water safe to drink? Those aren’t details that can sit buried in an operational log or wait for three layers of approval.

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