Live Training: Handling Misinformation in the Moment

Handling Misinformation in the Moment A 60-minute live training for public information officers and government communicators

False claims, fast-moving rumors, and weaponized narratives can hit your agency when you're least prepared. This webinar gives you a practical, strategic plan to respond — not react — in the heat of the moment.

What We’ll Cover

The Psychology of Misinformation Why people believe and repeat false claims

• How fear, timing, and repetition affect public perception

• When silence helps—and when it hurts

Real-Time Response Tactics How to address false narratives without amplifying them

• Language that de-escalates and redirects attention

• Structuring fast-turn statements under pressure

Tools & Templates

• What to prepare before the storm: templates, checklists, and tone guides

• Tools for monitoring, verifying, and triaging high-risk content

• Examples of rapid rebuttals that don’t backfire

Coordination in Crisis Getting legal, leadership, and operations on the same page

• Quick decision trees for when there’s no time to deliberate

• Building internal trust so your message doesn’t get derailed

Staying Strategic Under Fire How to slow things down without falling behind

• Managing media, staff, and stakeholders when you don’t have all the facts

• Shaping long-term trust in a short-term crisis

Includes:

• Live access to the webinar

• A downloadable workbook + response checklist

• Free replay access for all PIO Toolkit annual members

• Priority access to future misinformation modules and templates

Aug 5, 2025 10:00 AM Central Time (US and Canada)

Not yet a member? Become a member at our discounted rate to get this and other online training free! (Usually $180 annually, now $108 for a limited time)

Already a member? You’ll receive a separate email with info about how to register for free.