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City of Boulder
City of Boulder

Communications Senior Manager (Public Safety/Critical Response)


Full Time


Boulder, CO
June 8, 2022
$108,784.00 - $132,912.00 Annually
June 15, 2022

Job Description

Under limited direction of the Director of Communications and Engagement, the Communication Sr. Manager – Public Safety/Critical Response position establishes the operational objectives, work plans, performance and professional development for communication staff members in two areas: police and fire; develops and implements strategies and public messages for incidents, situations, emergencies that require a crisis communication lens; serves as an on-call and key city spokesperson, in partnership with the department director, on sensitive, high-profile matters; and is involved in developing, modifying and executing policies that affect departmental and in some cases, citywide, operations.

The starting pay for this position is $108,874 - $ 132,912 annually, commensurate with experience.

A cover letter and resume are required for consideration. Please attach both in your application.


As a key leadership position, the Communication Sr. Manager must demonstrate the following competencies:

• Keen Understanding of Crisis Communication Principles and Best Practices: demonstrates aptitude, knowledge and work experience associated with the specialized field of crisis communications; this position will be expected to apply this lens and skills both traditionally, in the context of public safety, but also less traditionally, in stressors that do not directly involve police and fire response, such as public health emergencies, floods, economic stressors, controversial political issues, etc.

• Positive and Problem-Solving Orientation: recognizes and identifies challenges but also seeks out and communicates effectively about possible solutions; exhibits a can-do attitude; and emphasizes opportunities.

• Ability to Handle Ambiguity: works well within an evolving environment; remains effective when the vision, direction and/or path is vague or unclear; and performs within an acceptable level of risk.

• Strategic Agility: continuously adapts and adjusts; can create strategies for innovative solutions that best fit the organization; actively monitors possible implementation problems and evolving needs; and selects efficient and effective alternatives.

• Political Savvy: creates consensus through good inter-personal skills and has a strong understanding of political issues; maintains high ethical standards while working subtly and effectively with the organizational structure; avoids missteps by calculating the outcome and consequences of alternative courses of action based on a realistic assessment of the situation; is fully aware of the political landscape and adjusts actions, as necessary, to avoid pitfalls.

• Media Savvy: adept at both on-camera and off-camera interviews on a wide variety of topics; understands the importance of developing and maintaining positive working relationships with reporters; familiar with changing media landscape and leverages all opportunities to represent the city effectively in different formats

• Organizational Agility: demonstrates a clear understanding that police and fire functions are performed in the context and political dynamics of a local government structure; performs work in a holistic and coordinated way; displays comfort operating within all levels of the organization to obtain successful outcomes; interacts with internal and external stakeholders and customers in a manner that supports citywide and organizational values; regularly demonstrates a service ethos that results in effective, efficient and accountable support for internal and external customers.

• Ability to Motivate Others: facilitates a positive work environment that supports peak performance; has the ability to determine what encourages others; and demonstrates an ability to delegate while fostering independent decision-making.

• Innovation Management: actively solicits and fosters the ideas of others, evaluating those ideas for their practical and creative merits as solutions to current and future problems and to improve the services valued by customers; understands the value of continuous learning.

• Proven Aptitude for Planning/Project Management: accurately identifies length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; and evaluates results.

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